SHIPPING POLICY

Last updated: 2025


Thank you for visiting MELOOBA.

We are committed to providing reliable, tracked and transparent delivery for all orders.

1. Processing times


Orders are prepared within 24 to 72 hours (excluding weekends and public holidays).

A shipping confirmation is sent to you as soon as the package is handed over to the carrier.

2. Delivery times


We deliver to Europe and Switzerland.


Estimated delivery times:

  • Europe : 7 to 15 business days

  • Switzerland : 7 to 20 business days

  • Outside the EU / French overseas territories : 10 to 25 business days


Delivery times may vary slightly depending on:

  • periods of high traffic

  • customs controls

  • product availability at our partners

3. Order tracking


Each order has a tracking number which is sent to you by email.

The tracking may take 2 to 5 days to activate.

4. Packages delivered separately


If your order contains multiple items, they may be shipped separately to reduce delivery times.


This does not incur any additional costs.

5. Customs & taxes


For deliveries outside the EU (e.g., Switzerland), customs duties may be applied according to the legislation of the country.


These fees are not dependent on MELOOBA.

6. Incorrect address


MELOOBA cannot be held responsible if a delivery fails due to:

  • of an incomplete address

  • due to an error in the information provided


Reshipment may be considered (fees may apply).

7. Exceptional delays


Delays may occur during:

  • major promotions

  • end-of-year celebrations

  • transport strikes

  • exceptional situations


If your package appears to be stuck, please contact us:

📧 support@melooba.com

8. Lost or stolen package


If the carrier confirms the loss:

➡️ Replacement or full refund offered.

9. Contact


📧 support@melooba.com